Contact Us

Keeping the form free of financial data

The contact form is a plain-text channel for questions about the review, not a secure vault. Passwords, bank or card numbers, e-wallet credentials and scans of identity documents should never go into the message box. Any of those details sent through the form sits in an ordinary inbox and can be read by staff or intercepted in transit, so treat the form as you would a postcard. A legitimate operator will already hold the verification documents it needs through its own secure upload system, and will never ask a player to forward them by e-mail or through a contact page.

Where to turn for gambling support

Readers who feel their gambling is getting out of hand should not use the contact form for that conversation. The form routes to the editorial team, not to counsellors, and it is not a channel for self-exclusion requests or for blocking access to an account. Those actions belong with the casino’s own responsible-gambling tools and with the player’s account settings. Independent help organisations in Canada offer confidential advice and practical steps for setting limits or taking a break, and they are the right first stop for anyone worried about their own habits or someone else’s.

Language and how replies arrive

The editorial team reads and answers messages in English and French, so either language works when writing in. There is no set deadline for a reply, but the team works through messages in the order they arrive and answers as promptly as the volume of mail allows. For anything tied to money, account access or verification, skip the form entirely and go through the casino’s own customer-service channel, where the support staff can act on the account directly and where the data stays inside the operator’s secure systems.

Keep the message to the review itself: a question about a bonus, a correction to a fact, or a suggestion for a casino to cover next. That keeps the inbox useful for everyone and keeps sensitive information off the page.